Checkout Policy

PAYMENT

What kind of payment method may I use at https://hyperiwood.com/

We accept the following payment options :

PayPal - Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.

You can also pay using the following methods: Visa, MasterCard, Discover, and American Express.

What if my payment has failed?

There may be several reasons why payment for an order has failed. Reach out to our Customer Service Team via email: support@hyperiwood.com with the subject 'Fail Payment' and provide your details and/or screenshot of trouble (if can).

 

ORDER

Where is my order confirmation number?

An order confirmation number is only generated for online orders - once you've successfully placed your order. You will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team via email: support@hyperiwood.com with the subject 'Order Checking'.

Why does my order status show 'Payment Pending'?

Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn't get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: support@hyperiwood.com with the subject 'Payment Pending' and we'll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: support@hyperiwood.com with the subject 'Order Whereabouts' as the concern.

Can I make changes to or cancel my order once it's been placed?

You can only cancel your order within 6 hours from purchasing time of the same day.
Since all of our products are not made in advance and only produced after your payment is successful, we seek your understanding and patience on waiting for a product's delivery. Each of our product follows a strictly scheduled time, therefore, kindly reach out to our Customer Support Department via our Help Center: here to check on your order processing time in urgent situations.

For Cancellation Allowance time in detail, visit our Return & Refund Policy.