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Order Processing

After your payment is authorized and verified, we will start processing your order and this process can take from 1 to 3 business days. If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing should be delayed.

Estimated Transit Time

All orders from the US, there will be 3 shipping methods:

• Priority Shipping (3-5 business days), depending on your physical location.
• Expedited Shipping (5-7 business days), depending on your physical location.
• Regular USPS (10-18 business days), depending on your physical location.

All orders from Canada, UK, EU countries, Australia are delivered between 10-18 business days, depending on your physical location.

All orders from others countries are delivered between 20 - 25 business days which depends on your actual location.

Delivery carriers have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you.

SHIPPING AND CUSTOMS FEES VARY

Shipping price depends on the weight of each product and the geographical area that the customer orders to.

Due to the dimensions of the package, you will pay customs and import taxes. The amount of taxes depends on your country's laws, usually, it’s around $30 –$60. Hyperiwood is not responsible for them.

CUSTOM TAXES

• Our prices DO NOT include VAT, GST, or other country taxes.
• For international customers who are required to pay customs, you will receive an email from GFS Gateway, First Mile, or your local customs authorities asking for payment to have your order processed through customs. Unfortunately, there is no legal way around customs. Once you make that payment to the customs broker your order will be processed for final delivery.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.If your order is already processed or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

Will the Map stick to the wall which is not perfectly smooth and even (i.e. roughcast or wallpaper)?

Yes, it will. It depends on the type and height of the wall surface layer though. The smoother, the better.

How long does it actually take to install the Map?
The installation process takes several hours. It’s a fun project to do as a group, if you wish.

Are there any tips to help with the installation?

Hold off on opening your box with the Map for 2-3 hours upon bringing it home, to give it some time to adapt to your home temperature. After opening the box, follow the instructions included and watch the video guides. Please note that to separate the islands, one should gently press on each piece, from top to bottom, until it comes out, to avoid chipping.